Contact Us
We welcome inquiries about 5G Internet in Australia. Please use the contact information or form below to reach out with your questions, feedback, or information requests. While we aim to respond to all inquiries promptly, please note that we are an independent informational resource and cannot provide specific technical support or service assistance.
Contact Information
Postal Address
5G Internet Australia
123 George Street
Sydney NSW 2000
Australia
Contact Details
Email: info@5ginternetaustralia.com
Phone: (02) 9000 0000
Hours: Monday to Friday, 9:00 AM - 5:00 PM AEST
Send Us a Message
Please complete the form below to send us a message. We will respond to your inquiry as soon as possible.
What We Can Help With
Information Requests
- General information about 5G technology
- Explanation of 5G concepts and terminology
- Information about 5G deployment in Australia
- Guidance on understanding 5G coverage
- Technical explanations in accessible language
Feedback and Suggestions
- Website content suggestions
- Feedback on information clarity and usefulness
- Requests for additional information topics
- Reporting of outdated or inaccurate information
- General comments about the website
Important: What We Cannot Help With
- Service Support: We do not provide technical support for telecommunications services. Please contact your service provider directly.
- Service Plans: We cannot assist with plan selection, billing inquiries, or account issues. Contact your telecommunications provider for these matters.
- Network Problems: For issues with your mobile service, coverage complaints, or network performance, please contact your service provider.
- Device Support: For device-specific issues, please contact your device manufacturer or service provider.
- Legal Advice: We cannot provide legal advice. For legal matters, please consult a qualified legal professional.
- Health Advice: For health-related questions about 5G, please consult official resources from ARPANSA and the Australian Government Department of Health.
Response Times
We aim to respond to all inquiries within 2-3 business days. However, response times may vary depending on inquiry volume and complexity. If your matter is urgent, please consider contacting the appropriate telecommunications provider or authority directly.
For Urgent Matters
For urgent matters requiring immediate attention, please contact the appropriate organisation directly:
- Service Issues: Contact your telecommunications provider's customer service
- Complaints: Contact the Telecommunications Industry Ombudsman (TIO) at www.tio.com.au or 1800 062 058
- Regulatory Matters: Contact the Australian Communications and Media Authority (ACMA) at www.acma.gov.au
- Health Concerns: Contact ARPANSA at www.arpansa.gov.au or 1800 022 333
Privacy Notice
Any personal information you provide through this contact form will be used solely for the purpose of responding to your inquiry. We do not sell or share your personal information with third parties for marketing purposes. For more information about how we handle your data, please review our Privacy Policy.