Privacy Policy

Last Updated: January 2024

This Privacy Policy explains how 5G Internet Australia ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website. We are committed to protecting your privacy and complying with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

Personal Information

We may collect the following types of personal information when you interact with our website:

• Contact Information: Name, email address, phone number, and postal address (if you choose to provide these through our contact form)
• Communications: Content of messages or inquiries you send to us
• Usage Data: Information about how you use our website, including pages visited, time spent, and navigation patterns

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information:

• Device Information: Browser type, operating system, and device type
• IP Address: Your internet protocol address
• Referral Information: How you found our website (e.g., search engine, referring website)
• Cookies and Similar Technologies: Information collected through cookies and web beacons

How We Use Your Information

We use the information we collect for the following purposes:

• Providing Information: To respond to your inquiries and provide requested information about 5G technology
• Website Improvement: To analyze usage patterns and improve our website's content, functionality, and user experience
• Communication: To communicate with you regarding your inquiries or to provide updates about our website
• Legal Compliance: To comply with legal obligations and protect our rights
• Security: To maintain the security and integrity of our website and prevent fraud or abuse
• Analytics: To analyze website traffic and understand user behavior (through third-party analytics services)

Legal Basis for Collection

Under Australian privacy law, we collect and use your personal information when:

• You provide the information to us directly (e.g., through our contact form)
• It is reasonably necessary for our functions or activities
• It is required or authorised by law
• You consent to the collection and use of your information

Disclosure of Information

We do not sell, rent, or trade your personal information. We may only disclose your personal information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, such as:

• Web hosting services
• Analytics services (e.g., Google Analytics)
• Email communication services
• Website maintenance and support services

These service providers are contractually obligated to protect your personal information and may only use it for the purposes we specify.

Legal Requirements

We may disclose your information when required by law or to protect our rights:

• To comply with legal obligations or court orders
• To protect our rights, property, or safety
• To prevent or investigate potential fraud or illegal activities
• To enforce our Terms & Conditions

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred to the new owner. We will notify you via email or prominent notice on our website if such a transfer occurs.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, use, disclosure, or destruction. These measures include:

• Encryption: Use of SSL/TLS encryption to protect data in transit
• Access Controls: Restricted access to personal information to authorised personnel only
• Secure Storage: Secure storage systems with appropriate security protocols
• Regular Updates: Regular updates to security systems and software
• Monitoring: Monitoring for security threats and vulnerabilities

Transmission of Information

Please note that no method of transmission over the internet is completely secure. While we take reasonable steps to protect your information, we cannot guarantee the security of information transmitted to or from our website.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your use of our website. A cookie is a small text file stored on your device. For detailed information about our use of cookies, please refer to our Cookie Policy.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Functionality Cookies: Remember your preferences and settings

Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Third-Party Websites and Links

Our website may contain links to third-party websites, including government resources, telecommunications providers, and other information sources. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

Third-party websites linked from our site include, but are not limited to:

• Australian Government websites (ACMA, ARPANSA, Department of Health)
• Telecommunications provider websites
• Industry and consumer organisation websites

Your Privacy Rights

Under Australian privacy law, you have the following rights regarding your personal information:

Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of any inaccuracies. To make a request, please contact us using the details provided below.

Complaints

If you believe your privacy has been breached or if you wish to make a complaint about how we handle your personal information, please contact us directly. We will respond to your complaint within a reasonable timeframe.

External Dispute Resolution

If you are not satisfied with our response to your complaint, you may refer the matter to the Office of the Australian Information Commissioner (OAIC), which is the external dispute resolution body for privacy matters in Australia.

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992

Opt-Out

You may opt-out of receiving communications from us by:

• Following the unsubscribe instructions in any email we send
• Contacting us directly using the contact information provided below
• Adjusting your browser settings to manage cookies

Children's Privacy

Our website is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to remove that information from our systems.

International Data Transfers

Our website is hosted and operated from Australia. However, some third-party service providers we use may be located outside Australia. When we transfer personal information overseas, we take reasonable steps to ensure that the information remains protected in accordance with Australian privacy laws.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The purpose for which the information was collected
• Legal and regulatory requirements
• Business needs and records management

When we no longer need your personal information, we will securely delete or anonymise it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

Significant Changes: If we make material changes to how we handle your personal information, we will notify you by:

• Posting a prominent notice on our website
• Sending an email notification (if we have your email address)

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: